Privacy Policy

1.Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the CID Home Repairs & Services mobile application and related services. By using the platform, you agree to this Privacy Policy.

2.Legal Compliance

We process personal information in accordance with the Protection of Personal Information Act and applicable international data protection standards required by mobile application platforms.

3.Information We Collect

1. 3.1 Personal Information

   We may collect: full name, email address, phone number, profile photo, and identification details (for contractors only).

2. 3.2 Account Information

   Login credentials, account type (customer or contractor), and preferences and settings.

3. 3.3 Payment Information

   Payments are processed via secure third-party providers (e.g. Paystack). We collect transaction records and payment status. We do NOT store full card or banking details.

4. 3.4 Location Data

   We collect location data to match customers with nearby contractors and enable navigation and job tracking. Location data may include real-time GPS location and addresses entered by users. Location access is only used when necessary and can be controlled in your device settings.

5. 3.5 Usage Data

   We may collect device information, IP address, app usage activity, and log data (timestamps, interactions).

6. 3.6 Contractor-Specific Information

   For contractors, we may collect: service areas, skills and experience, uploaded documents, and ratings and performance data.

4.How We Use Your Information

We use your information to: create and manage user accounts, match customers with contractors, process payments, enable communication and job tracking, improve platform performance, detect and prevent fraud, and comply with legal obligations.

5.Sharing of Information

1. 5.1 Other Users

   Customers can view contractor profiles. Contractors receive customer job details.

2. 5.2 Service Providers

   We may share data with payment processors, cloud hosting providers, and analytics providers.

3. 5.3 Legal Authorities

   We may disclose information when required by law or to prevent fraud, harm, or illegal activity.

6.Data Retention

We retain personal data for as long as your account is active or as required by applicable laws. Some data may be retained after account deletion for legal compliance or fraud prevention.

7.Your Rights

You have the right to: access your personal data, correct inaccurate information, request deletion of your account, and withdraw consent where applicable.

8.Account Deletion

You may delete your account through the app or by contacting support. After deletion, your personal data will be deleted or anonymised. Some data may be retained where legally required.

9.Data Security

We use appropriate security measures including encryption, secure servers, and access control systems. However, no system is completely secure.

10.Cookies & Analytics

We may use cookies and analytics tools to improve app performance and understand user behaviour.

11.Children's Privacy

This platform is not intended for users under the age of 18. We do not knowingly collect data from minors.

12.Third-Party Services

The platform may use third-party services such as payment providers (Paystack) and mapping services (Google Maps). These services operate under their own privacy policies.

13.Location Usage Disclosure

CID uses location data to match customers with nearby contractors and enable real-time job tracking. Location permissions are optional but may affect functionality and can be disabled in device settings.

14.Camera & Photos Usage

The app may request access to your camera and photo library to allow users to upload job photos, arrival/completion photos, profile pictures, and verification documents. Photos are only accessed when you actively choose to upload them and are stored securely.

15.Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes.

16.Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: